Who may order
You must be 18 or older to place an order. MadeMem is operated by Jingyun (Sichuan) Trading Co., Ltd. These are the terms we work to and may update. Ask us about anything you need clarified before approving.
Your photographs and words
You confirm that you have the rights and permissions needed to use the photographs and wording you send. You give us a limited license to use those files to discuss, design, make, and fulfill your requested goods. We may refuse illegal or infringing material. Send intellectual-property complaints to info@teruu.com.
Proof before payment
Send one photo. We send 3 design proofs within 24 hours, counted in US business days, US Eastern Time. You choose 1 proof. 2 rounds of revision are included. You pay only after you approve the proof. We do not start production before approval. Payment instructions follow approval. The payment channel is being set up. Exact steps are confirmed in email.
Your personalized order
Goods are made to order in China and ship from China. Check names, dates, image treatment, included pieces, size, and materials in the proof. Typical size — confirmed in your preview. We confirm the size in writing and remake at no charge if that confirmed size is wrong.
Prices and delivery
The price includes shipping to a US address and US import duties. You should not receive a separate duty bill on delivery. Generally ships within 7–15 days after you approve the proof. Transit time is confirmed at order. Longer making windows are shown on the relevant product pages. Transit time is confirmed at order. If we will miss a stated ship-out time, we notify you and offer to wait or cancel for a refund.
After-sales
Personalized goods have no change-of-mind returns. If quality or transit damage occurs, send photos and we reship. You do not need to prepay a return to China. If we send the wrong item, we arrange a replacement or refund as appropriate. Damage you cause after arrival is your responsibility. Refunds depend on who is at fault.
Digital pages
Only packages listing a memorial page include one. Hosted pages are private by default. Hosting length and moderation rules are to be confirmed. The demonstration stores text only in your browser.
Resolving a concern
Contact us with the approved design, order details, and photos where relevant. We will work to address responsibility for an error. Nothing in these terms is intended to remove rights that applicable law gives you. Governing law is to be confirmed and will be clarified before an order proceeds.
Operated by Jingyun (Sichuan) Trading Co., Ltd.