Questions you may have.

The You get list on each package page is the complete starting point. Comfort has an acrylic suncatcher, card, and gift box. Warmth includes a plaque, card, gift box, and memorial page. Other sets list their own pieces.

Wood, ceramic, metal, textile and embroidery, acrylic, and crystal are available in the collection or by custom-quote inquiry. Material choices and details are confirmed in the preview.

Use the Living pets page for oil portraits, plush, and birthday portraits. It has its own collection and inquiry path.

Transit time is confirmed at order. A ship-out window describes when the parcel leaves the workshop. We do not yet have measured transit times.

Legacy typically leaves the workshop about 15–20 days after proof approval. Suzhou embroidery typically takes 6–10 weeks, confirmed in the preview. Plush typically takes 2–3 weeks, to be confirmed. Stand-alone Dafen oil painting timing is confirmed in the preview.

We will notify you and offer a choice to wait or cancel for a refund if we will miss the stated time.

Send the clearest photo you have and tell us what matters in it. We can discuss a portrait, a composite, or restoration. Composite and restored images are identified in the proof.

You can send a clear scan or a straight, well-lit photograph of the print. Keep the original safe and tell us about any damage you want discussed.

You fill the standard hair vial at home. For special custom plans, contact us. We will discuss what is possible individually.

We send 3 proofs. You choose 1, with 2 revision rounds included. You approve the final proof before production starts.

The inquiry form opens your own email app. Attach your photo there and send the message yourself. There is no server-side photo upload.

Payment instructions are sent after proof approval. The payment channel is being set up. The exact steps will be confirmed in email.

Allow about 1 cubic inch per 1 pound of healthy body weight as a planning guideline. Confirm with the crematory. We confirm the size in writing in your preview. If that confirmed size is wrong, we remake it at no charge. Full-size human urns hold 200 cubic inches or more.

If the size we confirm in writing in your preview is wrong, we remake it at no charge.

Typical size — confirmed in your preview. Sizes can be customized on request. Finished dimensions, wood species, and any textile fiber content are confirmed in your preview or on the label.

Yes. Tell us the recipient address. Gifts have a blank packing slip with no price, and a gift box where the package includes one.

We provide tracking when the parcel ships. Transit time is confirmed at order.

Tell us the date before deciding. International ship-out is not a US overnight gift. Holiday cut-off dates are to be confirmed.

Personalized goods have no change-of-mind returns. Please use the proof stage to check the design and details.

Damage you cause after arrival is your responsibility. Contact us to discuss whether a repair or replacement can be arranged.

We are responsible and arrange a replacement or refund as appropriate. Refund decisions depend on who is at fault.

The hosting and retention period is to be confirmed. We will confirm the terms before you proceed.

Hosted memorial pages are private by default. The on-device demonstration stays in your browser and uploads nothing.

Only packages that list a memorial page include one. Comfort does not include a memorial page. Check the You get list on your chosen set.

Only $149 / 5 pets is confirmed. Kit contents and all other terms are to be confirmed.

Kit contents, post-trial pricing, monthly fees, minimum order, postage, and payment terms are to be confirmed. Printable cards with a clinic logo may be possible. Please inquire.