Personalized goods
There are no change-of-mind returns for personalized goods. Please review the design, spelling, dates, materials, and written size before approving the proof.
Quality or transit damage
If your piece arrives damaged because of quality or transit, send photographs of the item and packaging. We reship. You do not need to prepay a return to China. We will discuss any next steps with you directly.
The wrong item
If we sent the wrong item, we are responsible. We arrange a replacement or refund as appropriate. Contact us with photos and the approved details so we can compare them.
Size confirmed in writing
If the size confirmed in writing in your preview is wrong, we remake the piece at no charge. The capacity guideline is a starting point, and the written preview confirms your piece.
Damage after arrival
If you damage the item after it arrives, you are responsible. You can still contact us to discuss whether a repair or replacement is possible.
Refund responsibility
Refunds are decided by who is at fault. We review the concern with the approved proof and order details. If we will miss a stated shipping time, we offer to wait or cancel for a refund. No US returns address is currently available. Contact us before arranging any return.
How to ask for help
Write to info@teruu.com with the issue and relevant photos. This is the policy we work to, and we may update it. Your applicable consumer rights remain available.
Operated by Jingyun (Sichuan) Trading Co., Ltd.