Making, ship-out, and transit
Production is usually 5–7 business days, with longer windows for some pieces. Ship-out is when the parcel leaves the workshop. Transit is its journey after that. The clock starts at proof approval.
The usual ship-out window
Generally ships within 7–15 days after you approve the proof. Transit time is confirmed at order. We do not yet have measured transit times. Tracking is provided when the parcel ships. We confirm the transit information available at order.
Pieces with longer windows
Legacy typically leaves the workshop about 15–20 days after proof approval. Suzhou embroidery typically takes about 6–10 weeks, confirmed in the preview. Plush typically takes about 2–3 weeks, to be confirmed in the preview. Dafen oil painting as a stand-alone or upgrade has its making time confirmed in the preview, often longer than a standard plaque.
US delivery and import duties
The price includes shipping to a US address and US import duties. You should not receive a separate duty bill on delivery. Made in China. Ships from China. We do not publish an unconfirmed dispatch city.
If timing changes
We must have a basis for a time we state. If we will miss that time, we will notify you and offer the choice to wait or cancel for a refund. We will discuss revised timing with you instead of silently extending it.
Sending a gift
We can ship to the purchaser or a gift recipient at a US address. Confirm the address before approval. A gift has a blank packing slip with no price, and a gift box where its package lists one. Tell us about a birthday or holiday before deciding. International ship-out is not a US overnight gift, and holiday cut-off dates are to be confirmed.
Questions before shipping
Contact info@teruu.com with your inquiry or order details. Clinic postage and commercial terms are to be confirmed separately. This is the shipping policy we work to, and we may update it.
Operated by Jingyun (Sichuan) Trading Co., Ltd.