Look for the face you recognize
Choose an image where the eyes, face, and distinctive markings are visible. A familiar expression can be more meaningful than a formal pose. Send the original file if you have it.
A larger original gives more detail to work with than a screenshot from a message. If all you have is a small image, send it anyway and tell us what you hope to keep.
Check the light
Even light makes the face easier to see. Look for an image with detail in both lighter and darker areas. Very strong shadows or blur can make a likeness harder to interpret.
You do not need to edit the image before asking. Tell us if a color, marking, or detail looks different from how you remember it.
Use an old photograph carefully
A clear scan is useful for a printed photograph. If you photograph the print, lay it flat in even light, keep the camera square to it, and avoid reflections. Keep the original safe.
Point out tears, faded areas, or details you would like discussed. A restored portrait or composite will be identified as altered work in the proof.
Send helpful context
One photo can begin the conversation. If another image shows a coat marking or face detail more clearly, mention it in the email. Tell us which expression should guide the piece.
For a plush, markings and profile may help the discussion. For an engraved plaque, a simpler composition may be useful. We will show the proposed treatment before you decide.
Let the proof do its work
Send one photo. We send 3 design proofs within 24 hours, counted in US business days, US Eastern Time. You choose 1 proof. 2 rounds of revision are included. You pay only after you approve the proof. We do not start production before approval.
Attach the photograph in your own email app after opening the inquiry. If you have no suitable photo, ask us to discuss a design with you.
When you feel ready, you can ask a question or explore a piece at your own pace.
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